Returns and defects policy

Before production

Customers may cancel an unaccepted request. Costs already committed to artwork preparation, tooling, physical samples, laboratory testing or approved custom production may be non-refundable when disclosed in the written quote.

Defects and shortages

• Report visible shortage or damage within the period stated in the order agreement.
• Provide order number, batch, quantity, photos and a description of the issue.
• LogoToMerch compares the goods with the approved specification, sample, tolerance and inspection record.
• An agreed remedy may be repair, replacement, credit or refund for affected units.

Safety complaints

Any injury, exposed blade, loose magnet, overheating, electric failure or other potential safety issue must be reported immediately. Related inventory and shipments may be frozen while the affected batch is investigated.